Over the years that we’ve dealt with Alpha-Rowen, we have been able to develop a strong working relationship. Good traceability and quick response is key to the nature of our business and Alpha-Rowen pride themselves in this area.
The work we did together to reduce rejects on our "Ball Guide" part, which is delicate by design, highlights how much Alpha-Rowen are prepared to work with its customers. By reviewing each step of the process route by trials utilising their variety of equipment and resource, they have been able to significantly reduce the inherent rejection rates from 33% to a more manageable and cost effective level.
This is not the first time they have been able to help us improve our performance to our customer and support our business.
We have recently had an issue supplying parts to our customer in the US. After almost 5 years working with Alpha-Rowen we have found a really reliable company.
Alpha-Rowen really put themselves out to make sure we had our parts treated at the first available instance and on several occasions have helped us by forwarding the parts on for FedEx. This enabled us to get parts out to America in the shortest possible time.
Whenever we have needed a quick turnaround the responsiveness and communication has been second to none.
We have used Alpha-Rowen for several months for our deburring work and found that they've been really responsive and delivered good quality products within the times requested.
We have started to use Alpha-Rowen again after a break of some years. We have been pleased to find that high standard, quality work can be produced at competitive prices within this market.